RETURN POLICY/TERMS OF SALE/FAQ
We hope that you love your purchase from Prom-Avenue but the standard industry policy for special occasion dresses online is "NO RETURNS".
Prom-Avenue will no longer offer returns nor exchanges on any online purchases. All Sales are final and no returns, store credit, exchanges or refunds of any kind will be issued.
NOTE: Most special occasion dresses requires alterations to get the best fit.Please refer to size chart to assure that you are purchasing the correct size.
Shoes and accessories purchased online are not eligible for exchanges or return and are FINAL.
IN STORE SHOPPING, our shop has limited space and not all dresses that you will see online are available for immediate purchase. Dresses can be ordered if an inventory at the warehouse is available for purchase.
IN STORE PURCHASES ARE FINAL on evening/ special occasion dresses, accessories and shoes, and are also not eligible for exchanges. All purchases on the our physical location are final and are not eligible for exchanges.THERE WILL BE NO CASH or CARD REFUNDS or STORE CREDIT.
HOW DO I KNOW IF THE MERCHANDISE IS AVAILABLE? While we strive to process the orders as soon as possible, due to high volume of orders, inventory can change very quickly.Once you placed an order, you will be notified within 48-72 hours if your merchandise is available in your desired color, style and size and in time for your wear date. If for any reason your ordered item is not available, you will then be notified for the cancellation of the merchandise. All orders are not processed and your credit card will not be charged for the amount purchased until we can confirm that we have the merchandise available for shipping in time for your wear date.
SHIPPING INTERNATIONAL Yes, prom-avenue will ship to International Destinations. NOTE: ALL International orders are FINAL. Customers are responsible to pay for any taxes or customs duties payable in his/ her own country . We cannot guarantee a delivery date on International orders as we have no control over international customs.
SECURE SITE Prom-Avenue uses SSL ( secure secure ) to collect credit card details . Your private information is secure and will not be shared with any other parties.
We are an authorized retailer for the designer dresses listed on our site.
MEASUREMENTS Please review your dress size order. Have the measurements taken by a professional seamstress if possible. Bust, waist and hip measurements are important for us to help you get the best fit with the least amount of alterations. Different designers have different dress size charts and could run differently. Please do not assume your dress size.
CHANGES TO TERMS OF SERVICE WE, reserve the right at our discretion to update, change or replace any of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes.
We urge that you call or text us at 844-776-6283 after 4PM
Central Time if you want to check the inventory prior to ordering.